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Support Assessment

We do not guess what your systems need. We audit them first. This assessment maps your current tech stack, identifies operational bottlenecks, and delivers a clear roadmap for ongoing support.

Why We Start With an Assessment

Most IT support operates on a break-fix model. You call when something breaks, and you pay a premium for the emergency. We do not work that way. We cannot quote monthly support hours or promise optimization until we understand exactly how your systems are currently configured.

This assessment is the diagnostic scan. We interview your team, review your platforms, and map your workflows. At the end of it, you receive a complete findings document and a fixed-price proposal for ongoing support. If you choose not to proceed, the report is yours to keep.

The Assessment Process

We spend 4 to 6 hours conducting a deep dive into your operations. We talk to leadership to understand your goals. We sit with end users to see where they are building manual workarounds. We review your current software stack, integrations, and security settings. We compile everything into a clear, actionable report that outlines exactly what needs to be fixed, optimized, or maintained.

What You Get

Executive & End-User Interviews
Current Tech Stack & Security Audit
Workflow Bottleneck Identification
Comprehensive Findings Document
Fixed-Price Support Proposal (SOW)

Pricing & Packages

Small Business

SMB Rate
$200 One-Time Fee
  • Deep-Dive Audit
  • Full Findings & Roadmap Report
  • Execution SOW
  • Delivered Within 5 Business Days

NGO / Non-Profit

NGO Rate
$150 One-Time Fee
  • Deep-Dive Audit
  • Full Findings & Roadmap Report
  • Execution SOW
  • Delivered Within 5 Business Days

Frequently Asked Questions

What happens after the assessment?
We present the findings document and a fixed-price Statement of Work for monthly support. You can approve the SOW and begin the retainer, or take the report and handle the fixes internally. There is zero obligation to continue.
Does the assessment fee go toward the monthly retainer?
No. The assessment is a standalone diagnostic product. It covers the dedicated time spent interviewing your team, auditing your systems, and writing the comprehensive report. Execution pricing is quoted separately based on the findings.
How long does the process take?
We typically complete the interviews and technical review within 3 business days of payment. The full findings document and execution proposal are delivered within 5 business days.

Related Services

Monthly Tech Support

Proactive maintenance, optimization, and a dedicated technical partner on call. We manage your tech so you can manage your business.

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Book the Assessment