Terms of Service

1. Acceptance of Terms

By engaging SyncTech Development (“we,” “our,” or “us”) for services, submitting a contact form, or entering into a written agreement, you agree to these Terms of Service. If you do not agree, do not use our services.

2. Service Scope & Engagement Model

We provide technical consulting, system rescues, monthly support retainers, and custom builds (websites, CRMs, integrations, and automation). All engagements begin with a paid diagnostic or scoping phase. We do not provide free quotes, speculative work, or unpaid discovery. The exact scope, deliverables, and timelines will be defined in a written Statement of Work (SOW) or service agreement before execution begins.

3. Pricing & Payment Terms

All pricing is listed in USD ($). Payments are due as follows:

Audits & Scope Collections: 100% payable upfront before work begins.
Fixed-Fee Builds & Rescues: Billed in two milestones. 50% is due to commence the strategy/draft phase. The remaining 50% is due prior to final delivery and launch.
Monthly Retainers: 100% payable upfront on the 1st of each month. Unused hours expire at month-end and do not roll over.

Late payments may result in paused work, suspended access, or contract termination. We do not offer refunds for completed audits, scope collections, or delivered milestones.

4. Client Responsibilities

Successful delivery requires your active participation. You agree to:

Provide accurate information, system credentials, and necessary access in a timely manner.
Assign a single point of contact for approvals, feedback, and decision-making.
Review deliverables and provide feedback within the timeframe specified in your SOW.
Maintain valid licenses, subscriptions, and hosting accounts for all third-party platforms used in your project.

Delays caused by missing information, unresponsive stakeholders, or revoked access may result in adjusted timelines or additional fees.

5. Termination & Firing Policy

We reserve the right to walk away from misaligned partnerships. If a partnership violates our core standards, compromises project safety, or breaches our respect and communication policies, we will execute a full, documented handover of all work within 48 hours and terminate the contract.

Clients may also terminate services at any time with 30 days written notice (for retainers) or upon completion of the current milestone (for fixed-fee projects). In all cases, completed work and incurred fees remain payable. Upon termination, we will deliver all credentials, documentation, and code/workflows in their current state.

6. Intellectual Property

Upon full payment, you own the final delivered work product specific to your project (custom code, configurations, documentation, and designs). We retain the right to reuse generic frameworks, automation templates, and non-proprietary methodologies across multiple clients. We do not claim ownership of your business data, branding, or third-party platform accounts.

7. Limitation of Liability

We build systems to the highest technical standards, but we cannot guarantee uninterrupted service, zero defects, or specific business outcomes. Our liability is strictly limited to the total amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages, including lost revenue, data loss, or third-party platform failures. You are responsible for maintaining backups of your data and systems.

8. Confidentiality & Data Security

We treat all client data, credentials, and business processes as strictly confidential. We implement role-based access control, encrypted storage, and secure handover procedures. We will never share your proprietary information with third parties without your explicit consent, except where required by law. Our full data handling practices are outlined in our Privacy Policy.

9. Third-Party Platforms & Integrations

Many of our solutions rely on third-party services (Salesforce, HubSpot, Make, Zapier, WordPress, hosting providers, etc.). We do not control these platforms, their pricing, their uptime, or their terms of service. Changes, outages, or API deprecations by third-party providers are outside our control and may require additional work to resolve. Such work will be scoped and billed separately unless covered by an active retainer.

10. Governing Law & Dispute Resolution

These terms are governed by the laws of Bosnia & Herzegovina, with consideration for international remote service standards. Any disputes will first be addressed through direct, good-faith negotiation. If unresolved, disputes will be settled through binding arbitration or the appropriate courts, at our discretion.

11. Changes to These Terms

We may update these Terms of Service to reflect changes in our business model, pricing, or legal requirements. Updated terms will apply to all new engagements and will be posted on this page. Existing contracts will remain governed by the terms in effect at the time of signing.

12. Contact Us

For questions regarding these Terms of Service, contact us:

Email: support@s-techdev.com
Location: Bosnia & Herzegovina

Last Updated: July 2026