Summary
I come from a background in high-pressure hospitality and structured BPO environments before transitioning into technology. That experience taught me operational discipline and strict procedures. Today, I handle the deep technical infrastructure for SyncTech. I build the API integrations, configure the IT operations, and write the automation scripts that replace manual data entry. I do not guess. I audit the code, map the dependencies, and build systems that scale.
Impact at a Glance
Areas of Expertise
Integration & API Architecture
- REST APIs
- Webhooks
- Authentication flows
- Postman
- Data mapping
- Error handling
Workflow Automation
- Make.com
- Zapier
- n8n
- JavaScript
- Google Apps Script
IT Operations & Security
- Jamf Pro
- Apple Business Manager
- SSO
- Role-based access control
- SOC2 compliance
AI & Emerging Tech
- Voiceflow AI agents
- LLM workflow prototyping
- Intelligent document processing
How I work
I believe in doing things right the first time. Technical debt is expensive to fix later, and cutting corners endangers the livelihoods of the people who actually have to use the software.
When I look at a system, I examine the code, the workflows, and the data structures. I identify the security vulnerabilities and the architectural flaws. I do not rely on a client’s narrative of why a project failed. I audit the actual backend to find the root cause.
When You Work With Me
You get a builder who executes. I write the scripts, configure the platforms, and test the integrations until they work flawlessly. If a shortcut compromises the integrity of your system, I will firmly reject it.
Case Studies
AI Call Transcription & Summarization
Automated post‑call documentation for 2,000 monthly calls, saving 100+ hours and improving CRM data consistency with a $20/month AI cost.
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Salesforce to Airtable Billing Sync
Automated hourly billing data sync between Salesforce and Airtable, saving 96 hours per month and eliminating cross‑team communication bottlenecks.
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Opportunity Conversion & Onboarding Automation
Automated multi‑system workflow triggered by first payment, saving 40+ hours per month and eliminating manual onboarding errors.
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